Customer Care

SHIPPING

*We strongly recommend Registered Mail for guaranteed delivery as it includes a tracking # and insurance. Should you choose the Regular Mail options or Free Shipping Options, we cannot be held responsible for lost or non delivered items as Regular Mail does not include a tracking # or insurance.*

As per Canada Post’s shipping policy, packages shipped via regular mail may take up to 30 business days to arrive. If you do not receive your package in a timely fashion, please wait the full term (30 business days) before contacting us about a non-delivered item.”

All items are priced in Canadian dollars and shipped 2-5 days from the date the order is placed. You will be informed via e-mail once your order has been shipped. We will do our best to meet your deadline.

World Wide Registered Mail: $20.00 Flat Rate
Guaranteed delivery, includes a tracking # and $100.00 insurance coverage. Please allow 5-14 business days for delivery.

Canada: $6.00 Flat Rate $13.00 Flat Rate for larger crystals and catchers
Orders will ship via Canada Post, regular mail. Please allow 7-14 business days for delivery. NO tracking or insurance.

USA: $10.00 Flat Rate Orders will ship via Canada Post, regular mail.
Please allow 16-30 business days for shipping. NO tracking or insurance.

International: $10.00 Flat Rate Orders will ship via Canada Post, regular mail.
Please allow 16-30 business days for delivery. NO tracking or insurance.

**If a package is returned because the address provided to us was not correct, we are not responsible for re-shipping. We will contact the buyer for the correct address, and shipping and handling will need to be re-paid before we will send the package again.

PAYMENT

All transactions are run securely through PayPal or Stripe.

You will receive a confirmation of your order via email with the total dollar amount (shipping & handling).

All prices are listed and charged in Canadian dollars.

American and international customers are responsible for all taxes and import duties levied by their respective countries.

REPAIRS

All jewellery is created with care by hand. If for whatever reason you are not satisfied with your purchase or you have any repair inquiries, please contact Contact@yourfavouritesubject.com. We will make reasonable repairs on items for up to 3 months after date of purchase, you pay for the return shipping.

Subject II Change reserves the right to deny unreasonable repairs, returns, and exchanges.

Subject II Change can also make repairs to your broken jewelry even if it’s not Subject II Change. Prices vary depending on the repair.

RETURNS

Your satisfaction is very important to us!

If for whatever reason you are not satisfied with your purchase, please contact us at Contact@yourfavouritesubject.com stating the issue and we will gladly accept unused, unworn merchandise for a store credit only within 7 days from the date you receive your goods. The credit will be for the total amount less shipping charges.

The sender is responsible for any shipping charges relating to returns. Please pack the merchandise in a padded envelope or bubble wrapped in a small box to ensure it doesn’t get damaged on the way back. It would be wise to use a carrier that offers you a tracking number, as we will not be responsible for lost goods through the mail. All sales are final on customized and discounted items.

Subject II Change reserves the right to deny unreasonable repairs, returns, and exchanges.

FAQ

How do I place an order?

Once you have found the piece you are looking for, click on the “Add to Cart” button, and you will be taken to a secure cart page.

How long does a piece take to ship?

If the product is in stock, it will be shipped within 2 to 5 days after processing your order.

An item I want is out of stock, can I still order it?

Yes! Please send us an email, and we will contact you when it is available for order.

Can I add a charm or change the design of a piece?

Yes! Please send us an email stating what you are looking for and your design idea and we will do the best that we can to make it happen.

CARE INSTRUCTIONS

To get the most out of your pieces:

1) Keep them out of water and be cautious of perspiration.

2) Put on your jewelry after applying cosmetics as they contain chemicals that can damage and fade your piece, this includes perfume.

Depending on your skin’s makeup, brass, copper or gunmetal jewelry may either brighten or acquire a darker, antique patina with repeated wear. While we love the way this looks, you may not. Remember, it is costume jewelry, so your skin’s natural PH and all the above-mentioned factors can affect the look of your purchase over time. However, with care and love you’ll get to enjoy your piece forever.

How should I care for my Mala beads?

Although we know that you love your Malas and you want to take them everywhere, please treat them with care. They are not meant to be worn during intensive yoga practices or any vigorous activity. Treat your Malas with love, respect and sensitivity, as they are hand made. Malas are a sort of rosary and although they may be worn as jewelry to provide a constant reminder to stay focused on your journey, they should be worn and hung with care.

How do I cleanse my beads?

Mala beads and Crystals transmute energy they should be cleansed often (we suggest every 2 months based on wear). You can do so by placing them out in the sunlight, using crystal cleansing or burning a white sage smudge stick. (We use smudge sticks while prepping).

My Mala Broke, What Now?

Yes we know this can be a devastating moment because we become attached to our Malas, having warn them for some time. But, this is actually a positive moment on your current journey.

According to the yogis, once your Mala breaks, you no longer need that piece. Meaning, its a symbolization of a broken cycle and the relationship or karma associated with the Mala is complete. It’s a sign to bring new intentions into your life as your current ones no longer serve you. Celebrate and embrace it!

To move forward we do suggest taking the Mala apart and spreading the beads around your garden or your home. You can up-cycle the beads into another form. Bury it. Whatever you do, do it with love, gratitude and closure.

This is your time!  Find a new focus and a new direction. Have faith that it will take you to a bigger and better place.

Now after all that has been said, we know that this is a tough pill to swallow. So if you are in dire need to fix up your Mala we can most definitely fix the karmic cycle, or rework the piece into something different for you this one time.

Just remember the importance of the Mala breaking and consider that it’s time for you to find a new intention.