Customer Care

SHIPPING

*We strongly recommend Registered Mail for guaranteed delivery as it includes a tracking # and insurance. Should you choose the Regular Mail options or Free Shipping Options, we cannot be held responsible for lost or non delivered items as Regular Mail does not include a tracking # or insurance.*

As per Canada Post’s shipping policy, packages shipped via regular mail may take up to 30 business days to arrive. If you do not receive your package in a timely fashion, please wait the full term (30 business days) before contacting us about a non-delivered item.”

All items are priced in Canadian dollars and shipped 2-5 days from the date the order is placed. You will be informed via e-mail once your order has been shipped. We will do our best to meet your deadline.

World Wide Registered Mail: $20.00 Flat Rate
Guaranteed delivery, includes a tracking # and $100.00 insurance coverage. Please allow 5-14 business days for delivery.

Canada: $6.00 Flat      OR      Rate $13.00 Flat Rate for larger crystals and catchers
Orders will ship via Canada Post, regular mail. Please allow 7-14 business days for delivery. NO tracking or insurance.

USA: $10.00 Flat Rate Orders will ship via Canada Post, regular mail.
Please allow 16-30 business days for shipping. NO tracking or insurance.

International: $10.00 Flat Rate Orders will ship via Canada Post, regular mail.
Please allow 16-30 business days for delivery. NO tracking or insurance.

**If a package is returned because the address provided to us was not correct, we are not responsible for re-shipping. We will contact the buyer for the correct address, and shipping and handling will need to be re-paid before we will send the package again.

PAYMENT

All transactions are run securely through PayPal or Stripe.

You will receive a confirmation of your order via email with the total dollar amount (shipping & handling).

All prices are listed and charged in Canadian dollars.

American and international customers are responsible for all taxes and import duties levied by their respective countries.

REPAIRS

All jewellery is created with care by hand. If for whatever reason you are not satisfied with your purchase or you have any repair inquiries, please contact us at Contact@yourfavouritesubject.com.

We will make reasonable repairs on items for up to 3 months after date of purchase, a minimum fee of $10.00 is required and you will pay for the return shipping. Prices vary depending on the repair. We can also make repairs to your broken jewelry even if it’s not Subject II Change.

The sender is responsible for any shipping charges relating to repairs. Please pack the merchandise in a padded envelope or bubble wrapped in a small box to ensure it doesn’t get damaged on the way back. It would be wise to use a carrier that offers you a tracking number, as we will not be responsible for lost goods through the mail. All sales are final on customized and discounted items.

Subject II Change reserves the right to deny unreasonable repairs, returns, and exchanges.

We reserve the right to deny unreasonable repairs, returns, and exchanges.

RETURNS

Not as ecstatic as we wanted you to be? Don’t hesitate to reach out, your satisfaction is very important to us!

We accept returns and exchanges on merchandise within 14 days of the purchase date for items that have NOT BEEN WORN, and must be in
ORIGINAL CONDITION.

NOTE: Shipping and handling charges are non-refundable

Please contact us at: contact@yourfvouritesubject.com and let us know the following:

Your Request: is it a return, exchange or damage?

The reason for your request

Provide a photo of the piece (if its a repair)

Your full name and phone number

We will contact you back once we’ve received your email and confirm your request. Once assessed we will provide you with the return address and ask that you send the product(s) you are returning/exchanging/damaging. The sender is responsible for any shipping charges relating to returns. Please pack the merchandise in a padded envelope to ensure it doesn’t get damaged on the way back. It would be wise to use a carrier that offers you a tracking number, as we will not be responsible for lost goods through the mail. All sales are final on customized and discounted items.

Subject II Change reserves the right to deny unreasonable repairs, returns, and exchanges.

FAQ

Can I change the length or size of an item?

Absolutely, once you have found the piece you are looking for, click on the “Add to Cart” button, and you will see a "notes / comments" section where you can specify your request. We will get back to you within 48 hours form the time of your purchase to confirm all your requests.

Can I add a charm or change the design of a piece?

Yes! Please send us an email stating what you are looking for and your design idea and we will do the best that we can to make it happen.

Are your pieces allergy safe?

90% of our pieces are nickel and lead free. We are really conscious of metal allergies as the owner of Subject II Change suffers from the same thing. We test out all of our supplies before handcrafting our pieces to ensure your safety. If you should have any issues with our pieces please feel free to contact us at: contact@yourfavouritesubject.com

How long does a piece take to ship?

If the product is in stock, it will be shipped within 2 to 5 days after processing your order.

An item I want is out of stock, can I still order it?

Yes! Please send us an email, and we will contact you when it is available for order.

CARE INSTRUCTIONS

How should I care for my jewerly?

Although we know that you love your pieces and you want to take them everywhere, please treat them with care. To get the most out of your pieces put your jewelry on after you apply make-up, lotions and perfume. Keep them out of water and take them off during any vigorous activities.
Treat your pieces with love and respect, as they're handmade.

Depending on your skin’s makeup, brass or copper jewelry may either brighten or acquire a darker, antique patina with repeated wear. While we love the way this looks, you may not. Remember, it is costume jewelry, so your skin’s natural PH and all the above-mentioned factors can affect the look of your purchase over time. However, with care and love you’ll get to enjoy your piece forever.

Mala Care:

Malas are a sort of rosary and although they may be worn as jewelry to provide a constant reminder to stay focused on your journey, they should be worn and hung with care.

How do I cleanse my stones?

Mala beads and Crystals transmute energy they should be cleansed often (we suggest every 2 months based on wear). You can do so by placing them out in the sunlight, using crystal cleansing or burning a white sage smudge stick. (We use smudge sticks while prepping).

My Mala Broke, What Now?

Yes we know this can be a devastating moment because we become attached to our Malas, having warn them for some time. But, this is actually a positive moment on your current journey.

According to the yogis, once your Mala breaks, you no longer need that piece. Meaning, its a symbolization of a broken cycle and the relationship or karma associated with the Mala is complete. It’s a sign to bring new intentions into your life as your current ones no longer serve you. Celebrate and embrace it!

To move forward we do suggest taking the Mala apart and spreading the beads around your garden or your home. You can up-cycle the beads into another form. Bury it. Whatever you do, do it with love, gratitude and closure.

This is your time!  Find a new focus and a new direction. Have faith that it will take you to a bigger and better place.

Now after all that has been said, we know that this is a tough pill to swallow. So if you are in dire need to fix up your Mala we can most definitely fix the karmic cycle, or rework the piece into something different for you this one time.

Just remember the importance of the Mala breaking and consider that it’s time for you to find a new intention.